Core Problem

Brands want to expand new customer acquisition but worry that old methods of direct selling by untrained people will tarnish their reputation and growth.

We’ve gone above and beyond to solve the common problems facing the telecom industry.

Common Industry Problems

Some of the common problems we see our telecom clients face include some of the following and is why we have specifically crafted a unique approach to handle them:

Bad Customer service

Typically, customers feel telecom companies treat them like a number and not a person. Long waits on hold, being transferred from one department to another, and dealing with horrendously designed automated systems have left customers feeling disgruntled about the telecom industry. Many telecom companies have also had a monopoly in their market, so there have been customers who have felt like there have been no other options. We confront this problem with every customer throughout our sales process so that they’re confident that this won’t be an issue moving forward.

Bad Customer service

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Offers Riddled with Fine Print & Hidden Fees

In the past, the industry has been known for less than above-board pricing models where customers never really know what fine print and hidden fees are lurking around the corner. Our sales method fully educates the buyer on all the pricing and any fees they can expect. This ensures an ethical transaction and ensures there is full transparency with the customer.

Poor technical support

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Market Approach Issues

Most telecom companies don’t retain high-quality talent on the front line. Most sales companies and outbound sales teams are revolving doors and have a poor time retaining quality individuals; this creates issues for bad customer experiences, unethical sales and high cancellation rates.

Our sales approach ensures you never jeopardize your reputation, or risk violating regulations in the pursuit of quality customer acquisition.

Market Approach Issues

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Short Customer Cycle

Telecom companies are constantly looking to prevent customer turnover. At the same time, they are looking to acquire new high-value customers with a high average revenue per user (ARPU) and do it without upsetting the community they are working in. Our approach ensures the sales we make are quality, long-term relationships and we do it while remaining welcome members in the community.

Our Solution

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Acquiring Customers

The telecom companies have also had the challenge of acquiring companies in abundance without violating CRTC (Canada), FCC (USA) or other regulatory authority guidelines. This industry is strict for protecting customers from over aggressive sales techniques and our sales approach ensures you never jeopardize your reputation or risk violating regulations in the pursuit of quality customer acquisition.

Our Solution

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Our Solution

If any of these problems are causing your business issue then see how YESA can help solve them. Check out our solution here:

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Address

1295 North Service Road Burlington, ON L7P 0V5

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